Payment & Refund Policy
Thank you for shopping at GlitzWestern.com. We are committed to providing our customers with high-quality products and excellent customer service. Please take a moment to review our Payment & Refund Policy below.
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1. Payment Terms
At GlitzWestern.com, we accept various payment methods to make your shopping experience convenient and secure. All payments are processed securely via our payment gateway. By placing an order, you agree to pay the full purchase price, including any applicable taxes, shipping, and handling fees.
We accept the following payment methods:
• [List accepted payment methods, such as credit cards, PayPal, etc.]
Once your order is processed and payment is confirmed, we will begin preparing your items for shipment.
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2. No Cash Refunds
We want to ensure that you are satisfied with your purchase. However, please note that GlitzWestern.com does not provide cash refunds under any circumstances. Our policy allows for a product replacement in the case of defective or incorrect items, as detailed below.
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3. Product Replacements
If you receive a damaged, defective, or incorrect item, we will replace the product at no additional cost to you. You must notify us within [X] days of receiving the item and provide us with proof of the issue (e.g., photos of the damaged or incorrect product). To initiate a replacement, please follow these steps:
1. Contact Us: Reach out to our customer service team at [support@glitzwestern.com] with your order number and details about the issue.
2. Return the Product: Depending on the situation, we may request that you return the item to us in its original condition and packaging.
3. Replacement Sent: Once we verify the issue and receive the returned product (if necessary), we will ship out a replacement item promptly.
Please note that replacement items are subject to product availability. If we are unable to replace the product, we may offer a similar item of equal value.
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4. Conditions for Replacements
To be eligible for a product replacement, the following conditions must be met:
• The request must be made within [X] days of receiving the item.
• The product must be unused, unwashed, and in its original packaging.
• Any defects or issues must be documented (e.g., clear photos showing the damage or incorrect item).
• The product must not have been intentionally damaged or altered.
If the returned item does not meet these conditions, we reserve the right to refuse the replacement request.
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5. Non-Returnable Items
For hygiene and safety reasons, certain products may be non-returnable and non-replaceable. These may include items such as:
• Underwear or intimates
• Jewelry
• Personalized or custom-made items
Please check the product description on the website for specific return restrictions related to individual items.
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6. Shipping and Return Costs
For eligible returns or exchanges due to defective or incorrect items, GlitzWestern.com will cover the return shipping costs. However, in the case that the return is due to a change of mind or incorrect ordering by the customer, return shipping will be the responsibility of the buyer.
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7. Contact Us
If you have any questions or concerns regarding our Payment & Refund Policy, please contact us:
GlitzWestern Customer Service
Email: support@glitzwestern.com
Phone:
Address:
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We appreciate your understanding of our policy, and we are committed to providing you with the best shopping experience possible. Thank you for choosing GlitzWestern.com!
